Website - Shipping

Shipping

We aim to despatch with in 48 hours after processing.

Should you require an urgent delivery, please get in touch and we will endeavour to deliver by your nominated date. If we do not dispatch within 14 days, then all monies will be refunded in full. A delivery charge may be added according to destination. All standard orders to the UK are shipped FREE OF CHARGE. Shipping upgrades are also available. Please use the shipping calculator to work out your shipping costs.

If an item is shown as out of stock on our website, then please contact us for estimated delivery dates. We order regularly and will be happy to add your request on to our next order.

Postage is calculated by a set nominal handling and packaging fee. 

No Quibble Return

You may return any product to us within fourteen days of purchase without giving any reason. Provided that the product is returned, postage paid, in a re-saleable condition with the immediate packaging intact.

If the item was despatched sealed in cellophane, then the item must be returned unopened (cellophane not removed). If the cellophane has been removed, then the item is deemed to be used and is unsellable, A refund can not be offered in this situation. This does not apply for damaged and defective products. See below for further information. 

We will offer you the option of either a credit be used against another purchase or a refund by the method the payment was made. You will be either charged or refunded the difference in price between your new purchase and the value of the original purchase as appropriate. You will understand that in these circumstances we can only take into consideration the price of the product when determining the amount of refund and not any delivery costs.

Defective Products

In the unlikely event that the product you receive is found to have a manufacturing defect we will gladly replace it with the same title and refund to you the cost of returning the product to us. We will, of course, ship the replacement without any charge.

In the event that we are unable to ship a replacement within seven days we will offer you a refund by the method the payment was made.

How To Make A Return

Please use the link below to send us an email. Please include the order number (as shown on your invoice) and details of the product(s) to be returned and the reason for return. If you have disposed of the invoice then please provide your name, postcode and approximate date of purchase in order that we can trace your records. If you are returning a defective product please indicate the nature of the defect with as much detail as is possible.

Important Information

Do not include your credit or debit card details in your message. This message is transmitted using standard email unlike our on-line ordering service which utilises secure sockets and encryption technologies.

Our policy is intended to improve our service to you and is in addition to your statutory rights.

Sales@newhealthandfitnessdvds.co.uk